Need help right now

You need a real answer from Caesarspin Casino

Reach live chat, email or phone any hour of the day and get a real person, usually within minutes.

Get help now AGCO-licensed and audited

Paid today

756,490 C$

8,488 Playing now

AGCO-licensed in OntarioRegulated under license 71945727 by the Alcohol and Gaming Commission of Ontario

17-minute average payoutC$34M paid weekly with withdrawal limits up to C$94,000 per transaction

256-bit TLS encryptionIndependently audited by QUINEL, BMM Testlabs, and GLI for data protection

3 ways to reach us

Caesarspin Casino ways to reach a person

We give you three honest routes to a human and tell you the realistic wait on each.

Caesarspin Casino chat

Choose live chat for quick questions and account fixes during play; a person replies in about 3 minutes, day or night, any day.

Open the chat

Write to our team

Write to [email protected] for documents, statements or anything detailed; a written reply usually lands within 2 hours.

Write us

Call versus writing

Call +1 416 950 5223 (ET) when you want a voice on the line; most calls connect to a person in about 1 minute.

Call support

Canada desk

Help built for players in Canada

Bookmark this block if money, documents or rules ever tie you to Canada.

How to reach us

Canada phone+1 416 950 5223

Support hoursET time zone

LanguagesEnglish, French

Support email[email protected]

Who watches over us

RegulatorAGCO / iGaming Ontario, license 71945727

Where to get help

Gambling helpConnexOntario, Responsible Gambling Council, Problem Gambling Institute of Ontario

Before it gets worse: outside help

Help with gambling problems in Canada comes from organisations that do not work for Caesarspin Casino Inc. ConnexOntario, the Responsible Gambling Council and the Problem Gambling Institute of Ontario advise players and families, and their advice costs nothing and stays between you and them.

ConnexOntario. Offers free, confidential listening and referrals for anyone in Ontario worried about their own gambling or someone else's habits.

Responsible Gambling Council. Runs prevention and awareness work across Canada, so players and families get straight answers before trouble deepens.

Problem Gambling Institute of Ontario. Gives clinical guidance on problem gambling, including practical steps for cutting back or stopping play entirely.

Learn more

Caesarspin Casino inboxes

Send your email to the right desk

We split our inboxes by task so your message lands with the person who can actually fix it.

Account matters

General help and questions[email protected]

ID and address checks[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Formal complaints[email protected]

Data and privacy requests[email protected]

Business and partnerships[email protected]

Caesarspin Casino behind the screen

Check the company before you play

Read the registered company details, then ask support anything the table leaves unclear.

The company

Legal nameCaesarspin Casino Inc.

Company number661569779 (Canada)

Registered addressKing Street, Vancouver

The license

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

License number71945727

Written contact

Support email[email protected]

Four steps to a resolution

Caesarspin Casino complaint path, step by step

It settles where to send a complaint, what you get back and who reviews it next.

A logged complaint

Email [email protected] with your account email, the date and what went wrong. Support logs it and replies within hours.

Caesarspin Casino ref number

You then receive a reference number and a written answer from the team handling that desk. Quote the reference in every follow-up.

Before escalation, a second look

If that answer misses the mark, ask for a review by a senior manager. You get a second written decision on the same reference.

Escalation to the regulator

Unresolved after that review, you can take the matter to the Alcohol and Gaming Commission of Ontario (AGCO), the regulator named above.

Checking the details

Read the short answers below

Covers the licence, your data, escalations, languages and night-time cover in a few lines each.

trustWhy does Caesarspin Casino show a licence I can look up?+

Caesarspin Casino Inc. holds licence 71945727 under the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. Carry that number to the regulator and you can confirm the operator, the trading name and what it is allowed to offer Canadian players.

trustDo I need to ask before you delete my personal data?+

Ask us. Send a request to [email protected] or through support and we will confirm what we hold and what can be removed. Some records must be kept for the licence; the rest goes on request, usually within the month after we verify you.

trustWhen do I take a complaint past your support desk?+

Wait for the written reply from [email protected] before going further. If that outcome still does not fit, ask for a final response in writing, then raise the matter with the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario, quoting licence 71945727.

trustCan I write to support in French and get a French reply?+

Yes. Our agents answer in English and French, so a player in Quebec or anywhere else in Canada can write in either language and get the reply in the same one. Say which you prefer in your first message and the thread stays in it.

trustWhat happens when I need an answer at three in the morning?+

Someone is on duty around the clock, every day of the week, so nights, weekends and holidays are covered. Chat is the usual pick then and typically answers inside three minutes; the phone line, +1 416 950 5223, picks up in about one minute on Eastern Time.

Seven timings at a glance

You are waiting on a reply

You will know which channel answers soonest before you send anything or dial.

Live chat

Chat availability24/7 support

Chat first reply3 minutes

Time zone usedET

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+1 416 950 5223

Phone waiting time1 minute

Caesarspin Casino asks for these five things

Line these up first and the reply can come without a second round of questions.

The email address on your account
Your player ID or reference number
Screenshots of the game or payment
Deposit or withdrawal amounts in C$
Details of what you already tried